Where to file a complaint about a mortgage company

Find out where to complain about a mortgage company for discrimination, deceptive practices, and scams.

Report a mortgage lender for discrimination

Housing discrimination happens when a lending institution gets in the way of a person buying housing because of their:

• Race or color
• National origin
• Religion
• Sex (gender, gender identity, or sexual orientation)
• Familial status (such as having children)
• Disability

File a complaint about mortgage company services

If you are experiencing a problem with your mortgage company’s services, try contacting the company first. If you cannot resolve the issue with your lender, file a complaint with the Consumer Financial Protection Bureau (CFPB). Examples of common mortgage complaints include:

• Applying for a mortgage
• Receiving loan estimates and closing documents
• Transferring a mortgage to another servicer
• Applying your payments correctly
• Refinancing or modifying a mortgage loan
• Misreporting mortgage account status to you or credit reporting agencies
• Requiring private mortgage insurance
• Paying additional fees

Report deceptive mortgage practices and scams

Deceptive mortgage practices

Report a mortgage company to the Federal Trade Commission (FTC) if it makes deceptive statements, omits important facts, or takes misleading actions. Examples include:

• False statements about their ability to offer a loan
• Fees for services the mortgage company didn’t provide
• Illegal tactics to collect on mortgage balances

Mortgage relief scams

A scammer may offer to adjust your mortgage so you will pay less and avoid foreclosure.

• Types of mortgage relief scams
• What to do if you have been scammed
• Where to report a mortgage relief scam
• How to get real help if you are having trouble paying your mortgage