Convenience is in the cards

If your card is lost, you can lock it at any time through the E*TRADE website and the E*TRADE mobile app.

Quick travel plan notifications

Just call with your travel dates to avoid interruptions in service.

Frequently asked questions

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 How can I request a debit card, how long will it take to arrive?

You can request a new debit card online by completing the steps here.
To order a replacement card call us at 800-387-2331.
You can expect to receive your debit card within 7 to 10 business days from the time your order is received.

 Which accounts are eligible for a debit card?

Brokerage accounts

Domestic individual, joint and custodial brokerage accounts are eligible for a debit card.
Certain IRA accounts are eligible for the debit card if you are over 59½. Click here for more information.

Bank Accounts

Checking accounts are eligible for a debit card.
Savings accounts are NOT eligible for a debit card.

 What is an EMV card, Chip, and PIN-preferred?

Your debit card is embedded with a chip that leverages EMV (Europay®, Mastercard®, Visa®) technology. EMV is the global standard for credit and debit card payments, providing global acceptance and an enhanced level of security.
For added security your debit card is now PIN-preferred. You will be prompted to provide a PIN when making purchases like you are when accessing cash at an ATM. Certain merchants have the ability to modify this preference for added convenience. Chip and PIN-preferred terminals are the standard internationally.

 How can I activate my debit card?

Within the US, call 866-642-0450 from your primary phone number.
Outside the US, call +1 859-488-4128 (toll will apply).

 How can I set or change my PIN, what if I forget my PIN?

When you activate your new debit card you will be prompted to set your PIN.
You can log on to etrade.com to set your PIN.
You can call us at 800-387-2331 to have your PIN set or request a PIN reminder to be mailed to you.

 What are the daily limits for debit cards?

You can make purchases up to $5,000 per day using your debit card.
You can also withdraw cash up to $1,000 per day using your debit card.

Both limits are dependent upon the available balance in your account.

 What can I do to make sure my debit card will work in a foreign country?

Call us at 800-387-2331 in advance to inform us about your travel plans.
Standard limits still apply when traveling.
For your security your debit card activity will still be monitored for suspicious activity.

 What do I do if my debit card is lost or stolen, how can I dispute a transaction?

If you believe your card has been lost or stolen, or that your Personal Identification Number (PIN) has been discovered by someone else, or that someone has conducted or may conduct an automated banking transaction without your permission, contact us immediately by calling us at 800-387-2331.

 What are the benefits to my debit card?

Mastercard’s universal acceptance means you can use your debit card in place of cash or a check at millions of locations worldwide, anywhere Mastercard® is accepted.

For full details on your benefits click here: Mastercard® Guide to Benefits

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PLEASE READ THE IMPORTANT DISCLOSURES BELOW.

Check the background of Morgan Stanley Smith Barney LLC on FINRA's BrokerCheck and see the Morgan Stanley Smith Barney LLC Relationship Summary.

Investment Products • Not FDIC Insured • No Bank Guarantee • May Lose Value

Banking products and services are provided by Morgan Stanley Private Bank, National Association, Member FDIC.

Banking Products • FDIC Insured • Bank Guarantee

Not all business entities are eligible for an ATM/debit card. Trusts, Sole Proprietorships, Associations/Clubs, and Partnerships are eligible to receive an ATM/debit card. Custodial accounts, Estates, LLCs, and Corporations are not eligible to receive an ATM/debit card. For Non-profit organizations, the type of business entity determines debit card eligibility.

Morgan Stanley Private Bank imposes a charge equal to 1% of the transaction amount (including credits and reversals) for non-U.S. currency transactions. Refer to the etrade.com/rateandfee for more details.

Neither E*TRADE from Morgan Stanley or Morgan Stanley Private Bank will charge you a fee for withdrawing funds from any institution's ATM, but the owner/operator of the ATM may charge a fee. You may be eligible for a refund. For brokerage accounts, please visit www.etrade.com/atmrefundpolicy for additional information and important details about how the ATM fee refund will be applied. For bank accounts, please visit etrade.com/rateandfee for additional information and important details about eligibility and how the ATM fee refund will be applied.

Securities products and investment advisory services offered by Morgan Stanley Smith Barney LLC, Member SIPC and a Registered Investment Adviser. Commodity futures and options on futures products and services offered by E*TRADE Futures LLC, Member NFA Stock plan administration solutions and services offered by E*TRADE Financial Corporate Services, Inc., and are a part of Morgan Stanley at Work. Banking products and services provided by Morgan Stanley Private Bank, National Association, Member FDIC. All entities are separate but affiliated subsidiaries of Morgan Stanley. E*TRADE from Morgan Stanley and Morgan Stanley at Work are registered trademarks of Morgan Stanley.

System response and account access times may vary due to a variety of factors, including trading volumes, market conditions, system performance, and other factors.